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15-Day Money-Back Guarantee

Your first paid ReltiGrow CRM subscription can be refunded within 15 calendar days if you decide the product is not right for your business. Clear exclusions apply for renewals, add-ons, third-party charges and custom services.

15 calendar days
From the initial paid CRM purchase
Starter, Growth & Business
First paid subscription only
Startup Offer covered
Refund is based on the amount actually paid
Simple request
Use the ReltiGrow contact form

1. 15-Day Money-Back Guarantee

ReltiGrow wants new customers to be comfortable moving from the Free plan to a paid CRM plan. That is why eligible first-time paid CRM subscriptions include a 15-Day Money-Back Guarantee. This policy explains exactly when the guarantee applies and what is excluded.

If you purchase a new Starter, Growth or Business CRM subscription directly from ReltiGrow and decide that it is not right for your business, you may request a refund within 15 calendar days of the successful initial payment.

  • First paid CRM purchase only. The guarantee applies when an account moves to its first paid Starter, Growth or Business subscription.
  • Request within 15 calendar days. The request must reach ReltiGrow within 15 calendar days of the successful initial payment.
  • Refund based on what you paid. If a valid Startup Offer or another approved discount was used, the refundable subscription amount is the discounted amount actually paid.
  • Taxes handled correctly. GST or other taxes are refunded or adjusted in accordance with applicable tax rules and the payment record.

2. What the Guarantee Does Not Cover

  • Renewals outside the renewal grace period. Annual renewal payments are not covered by the 15-day new-customer guarantee.
  • ReltiGrow WhatsApp and Meta charges. WhatsApp plans, Meta conversation or messaging charges and other usage-based third-party charges are separate and non-refundable once incurred.
  • Implementation or custom services. Migration, onboarding packages, custom development, custom integrations, consulting or other professional services are non-refundable once work has started or been delivered.
  • Enterprise or negotiated contracts. Enterprise and other custom commercial agreements follow the refund and cancellation terms stated in the signed quote, order form or contract.
  • Abuse, fraud or policy violations. The guarantee does not apply where an account is suspended or terminated for fraud, abuse, chargeback misuse or a material violation of the Terms of Service.

3. Annual Renewals and Cancellation

Cancelling a paid CRM subscription stops the next renewal; it does not automatically refund the current annual term. After the initial 15-day guarantee period, paid annual CRM fees are generally non-refundable and access continues until the end of the paid term, unless another written agreement applies.

If an annual renewal was charged unintentionally, contact ReltiGrow within 7 calendar days of the renewal. Where there has been no material use of the renewed paid service after the renewal date, ReltiGrow may reverse the renewal charge after review.

4. Duplicate Payments and Service Availability

  • Duplicate payment. A confirmed duplicate charge for the same order will be refunded to the original payment method.
  • ReltiGrow cannot provide the purchased service. If ReltiGrow is unable to provide a paid service and cannot offer a reasonable remedy, an appropriate full or pro-rata refund may be provided for the affected paid service period.

5. How to Request a Refund

Submit your request through the ReltiGrow Contact page using the email address associated with your account. Include your order or invoice reference when available so the request can be matched quickly.

  1. Open the ReltiGrow Contact page and choose the billing/refund reason where available.
  2. Provide the account email and order or invoice reference.
  3. ReltiGrow will review eligibility against this policy and confirm the outcome.
  4. Approved refunds are returned to the original payment method. Bank, card network and payment-provider processing times may vary.

Refund requests: Contact ReltiGrow

6. Startup Offer

The 15-Day Money-Back Guarantee also applies to an eligible first paid CRM subscription purchased using the ReltiGrow Startup Offer. A successful refund is based on the amount actually paid after the approved discount. The Startup Offer remains a one-time offer and does not automatically carry forward to a later purchase.

7. Important Scope

This policy applies to eligible ReltiGrow CRM subscription charges purchased directly from ReltiGrow. Third-party fees, taxes, WhatsApp or Meta usage charges, professional services and custom contractual arrangements may have different treatment as described above. Where a signed commercial agreement contains different refund terms, that agreement takes priority for that purchase.

Last updated: 12 September 2026

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